Return & Refund Policy
We want you to love your purchase. If you are not completely satisfied, you may request a return within 120 days of receiving your order.
Return Eligibility
To be eligible for a return:
Your item should be in its original packaging where possible.
Proof of purchase (such as your order confirmation email) is required.
How to Start a Return
To begin a return, please contact us at:
yapella@outlook.com
Please include:
Your order number
The reason for your return
Our team will review your request and provide return instructions.
Return Shipping
Customers are responsible for return shipping costs unless the item arrived:
Damaged
Defective
Incorrect
We strongly recommend using a trackable shipping service, as we cannot guarantee receipt of returned items without tracking.
Damaged or Incorrect Items
If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.
Where appropriate, we will arrange a replacement or issue a full refund at no additional cost.
Refunds
Once your returned item has been received and inspected, we will notify you of the outcome.
If approved, your refund will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear on your statement, depending on your payment provider.
Order Cancellations
Orders may be cancelled within 12 hours of purchase.
After this time, your order may already be in processing, and we cannot guarantee cancellation.
To request a cancellation, please contact us immediately:
yapella@outlook.com
Subscription Cancellations
If your purchase includes a subscription or recurring billing plan, cancellation requests must be submitted at least 5 business days before your next billing date.
Requests received fewer than 5 business days before renewal may not be processed in time to prevent the next scheduled charge. In this case, the cancellation will take effect for the following billing cycle.
To cancel a subscription, please contact:
yapella@outlook.com
Non-Returnable Items
The following items are not eligible for return:
Final Sale items
Gift Cards
Contact Us
If you have any questions about returns, refunds, or subscription cancellations, please contact us at:
yapella@outlook.com
We aim to respond to all enquiries within 1–2 business days.